Anton Paar USA Inc.

Associate Service Engineer

US-VA-Ashland
1 month ago
Job ID
2017-1038
# of Openings
1
Category
Technical Support

Overview

Would you like to work for the world leader in the measurement of density, concentration, CO2, and in the field of Rheometry? Do you prefer to mix things up and work with a variety of customers, such as universities, breweries, and Fortune 500 companies? Are you always curious about how things work, like taking things apart, and enjoy tinkering with sophisticated calibration equipment? Then let’s get acquainted:

 

Anton Paar:

  • Globally headquartered in Graz, Austria, Anton Paar GmbH is owned by the charitable Santner Foundation.
  • A sales and service subsidiary, Anton Paar USA is highly diverse with employees from more than 20 different countries, located all over the US and the Caribbean.

 

Description:

The Associate Service Engineer / Technical Assistance Call Center (TAC) Representative will be initially trained on Anton Paar Lab Density instrumentation and will perform in-house maintenance and commissioning activities.

Upon completion of the initial training period, the successful candidate's focus will shift to 75% phone support and 25% repair depot activities and on-site maintenance activities as required. This position may also require relocation within the US, with possible locations including either Houston, TX or Los Angeles, CA.

Responsibilities & Qualifications

  • Provide technical troubleshooting support to Anton Paar customers and field service engineers
  • Perform in-house repair depot activities and on-site maintenance activities as required
  • Possess strong customer service skills
  • Excellent verbal/written communication and interpersonal skills are a must
  • Analytical problem solving skills
  • Ability to diagnose complex issues over the phone
  • Skilled in using electronic schematics, electronic testing equipment and repair tools
  • One year of experience in troubleshooting, repairing and maintaining complex analytical instruments
  • Attend mandatory in-house technical training courses on an annual basis to stay current on new developments in the field
  • Knowledge of the theoretical and practical application of engineering science and technology
  • Bachelor's degree in Electrical, Mechanical or Chemical Engineering, Physics or related technical field is required

We Offer

Anton Paar USA offers a unique and rewarding position within an innovative and rapidly expanding company and service organization. We offer:

  • A highly competitive salary
  • Outstanding benefits package
  • Opportunity for professional growth within the Anton Paar organization
  • Anton Paar in Motion program: planned activities together and with family/friends to promote a healthy working environment for the well-being of our employees. Past examples are baseball, roller skating, picnics, and 5k walks/runs.
  • Free fruit for Ashland based employees (a healthier alternative to the vending machine)
  • Eco Program – incentive program to promote alternative means of transportation (car pool, electric car, cycling)

Anton Paar USA is an Equal Opportunity and Affirmative Action Plan Employer

Females/Minorities/Disabled/Veterans are welcome

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