Anton Paar USA Inc.

Service Manager

US-TX-Houston
4 weeks ago
Job ID
2017-1042
# of Openings
1
Category
Technical Support

Overview

Would you like to work for the world leader in the measurement of density, concentration, CO2, and in the field of Rheometry? Do you prefer to mix things up and work with a variety of customers, such as universities, breweries, and Fortune 500 companies? Are you always curious about how things work, like taking things apart, and enjoy tinkering with sophisticated calibration equipment? Then let’s get acquainted:

 

Anton Paar:

  • Globally headquartered in Graz, Austria, Anton Paar GmbH is owned by the charitable Santner Foundation.
  • A sales and service subsidiary, Anton Paar USA is highly diverse with employees from more than 20 different countries, located all over the US and the Caribbean.

 

Description:

The Service Manager is responsible for the day-to-day management of in-house service and support activities. The Service Manager also ensures that Service Engineers are adequately trained, service is prompt and of high quality, and consistently high levels of customer satisfaction.

Responsibilities & Qualifications

  • Manages a team of Service Engineers. Interviews, makes hiring and firing recommendations, develops staff, assigns and schedules work, and appraises performance.
  • Recommends Service Engineer salaries.
  • Ensures that Service Engineers are properly trained and their skills are continually being advanced. Conducts staff training as appropriate.
  • Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
  • Compiles and maintains operational records, such as repair time records, repair and maintenance statistics, and test results.
  • Reports product failure trends and/or product weaknesses to the appropriate product groups.
  • Maintains proper systems to monitor performance of Service Engineers by calculating MTBF (Mean Time Between Failure), MTTR (Mean Time To Repair), revenue per head, profit margins, etc. via SAP software and Excel macros.
  • Responsible for oversight in the identification and routine calibration of test equipment (required for ISO/IEC 17025 calibrations).
  • Performs other duties as assigned.
  • Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field.
  • 3 years of management experience.
  • 3 years of experience working in a technical services environment.
  • Attends mandatory in-house technical training courses each year to stay current on new developments in the field. Certificates are awarded upon satisfactory completion of each program.
  • Advanced knowledge of the theoretical and practical application of engineering science and technology.
  • Skill in using electronic schematics, electronic testing equipment and repair tools in order to assist and support service engineers.
  • Analytical problem solving skills.
  • Excellent verbal/written communication and interpersonal skills.
  • Exceptional customer service skills.

We Offer

Anton Paar USA offers a unique and rewarding position within an innovative and rapidly expanding company and service organization. We offer:

  • A highly competitive salary
  • Outstanding benefits package
  • Opportunity for professional growth within the Anton Paar organization

Anton Paar USA is an Equal Opportunity and Affirmative Action Plan Employer

Females/Minorities/Disabled/Veterans are welcome

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