Ashland

  • In-house Service Engineer

    Job Locations US-IL-Vernon Hills
    Posted Date 4 months ago(6/1/2018 8:00 AM)
    Job ID
    2018-1131
    # of Openings
    2
    Category
    Technical Support
  • Overview

    Would you like to work for the world leader in the measurement of density, concentration, CO2, and in the field of Rheometry? Do you prefer to mix things up and work with a variety of customers, such as universities, breweries, and Fortune 500 companies? Are you always curious about how things work, like taking things apart, and enjoy tinkering with sophisticated calibration equipment? Then let’s get acquainted:

     

    Anton Paar:

    • Globally headquartered in Graz, Austria, Anton Paar GmbH is owned by the charitable Santner Foundation.
    • A highly diverse organization, Anton Paar USA has employees from more than 20 different countries, located all over the US and the Caribbean.

     

    Description:

    The Service Engineer provides service engineering and scientific/technical assistance to customers in the calibration, maintenance and repair of highly complex measuring and laboratory instruments (ISO 17025 standards may apply). This position will require temporary relocation to Ashland, VA during Q4 of 2018 for a period of one to two months, and then will be based in the Chicago, IL area. 

    Responsibilities & Qualifications

    • Utilizes scientific knowledge and training to provide engineering and technical support to customers via telephone and/or email on the use, operation, maintenance and specifications of complex instruments.
    • Analyzes, investigates, interprets, and diagnoses scientific instrumentation to deduce and ascertain whether such instrumentation is functioning properly. Based on analyses, advises customer accordingly.
    • Analyzes and evaluates malfunctioning instruments, and prepares estimates for the cost of repair.
    • Based on information deduced from analysis, testing and evaluation of instruments, formulates proper methodologies to repair malfunctioning instruments. Conducts technical repairs of instruments using common and specialized tools and procedures.
    • Performs factory calibrations and preventive maintenance of instruments according to engineering instructions, technical manuals and other established procedures, while using scientific and independent judgment as to what procedures to use.
    • Self identifies and forwards sales opportunities to Technical Sales Representatives when instruments need to be replaced.
    • Maintains proper and correct records of parts and supplies used and related business expenses.
    • Calibrates instruments in accordance with prescribed ISO/IEC 17025 specifications, calculates measurement uncertainty, and provides clients with Anton Paar calibration certificates.
    • Maintain knowledge of company products and services.
    • Must maintain a current and valid driver’s license and passport.
    • Performs other duties as assigned.
    • Associate’s degree required in electrical, mechanical or chemical engineering, physics or related field.
    • Bachelor’s degree in electrical, mechanical or chemical engineering, physics or related field is preferred.
    • 3 years of experience in troubleshooting, repairing and maintaining complex analytical instruments.
    • Attends mandatory in-house technical training courses each year to stay current on new developments in the field. Certificates are awarded upon satisfactory completion of each program.
    • Knowledge of the theoretical and practical application of engineering science and technology.
    • Skill in using electronic schematics, electronic testing equipment and repair tools.
    • Analytical problem solving skills.
    • Good verbal/written communication and interpersonal skills.
    • Strong customer service skills.

    We Offer

    Anton Paar USA offers a unique and rewarding position within an innovative and rapidly expanding company and service organization. We offer:

    • A highly competitive salary
    • Outstanding benefits package
    • Opportunity for professional growth within the Anton Paar organization

    Anton Paar USA is an Equal Opportunity and Affirmative Action Plan Employer

    Females/Minorities/Disabled/Veterans are welcome

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